Keep your Acuity calendar packed.
os8 Density finds open provider time and fills it from high-intent patient demand - starting with late-open Acuity recovery and waitlist patients, then expanding into recall, reactivation, packages, and memberships.
Built for cash-pay med spas
Works with Acuity
Pay only for filled time
Follow-up
Elena V.
S. Malik, RN
Laser facial
Avery L.
Tara Kim, NP
Injectable consult
Leah P.
Nina Carter, PA
Text me when an earlier slot is available
The calendar leak
Empty provider time hides in plain sight.
Medspas lose calendar density from more than last-minute cancellations. Open time comes from reschedules, underfilled days, patients who never rebooked, lapsed patients, unfinished packages, and members who are due but not scheduled.
Cancellations and reschedules create short-notice gaps.
Waitlists sit unused unless the team manually works them.
Due patients do not always rebook before leaving.
Lapsed patients quietly disappear.
Package holders leave visits unused.
Members are due for benefits but not scheduled.
Front desk teams do not have time to constantly match open slots with the right patients.
Density turns those leaks into a single operating loop: find open time, find the right patient, fill the slot.
How Density works
How Density packs the calendar.
Density is the calendar-packing engine for Acuity-based medspas: detect open provider capacity, choose the right demand pool, match the best patient, sequence outreach, recover the booking, and attribute the fill.
Why it is different
Density only wins when your open time gets filled.
You pay only when we help turn an open slot into a booked visit. That keeps Density focused on the outcome you care about: fewer empty provider hours, smarter outreach, and more recovered revenue from the Acuity calendar you already use.
1. Detect open provider time
Density watches for open Acuity time from cancellations, reschedules, new availability, or underfilled days.
Detect
Cancellation
Opening detected
2:00 Laser facialTara Kim, NP
2. Select the best demand source
Density chooses which demand pool to work first: waitlist, recall, lapsed patients, packages, or memberships.
Rules
Clinic guardrails
Opening
Laser facial
Tara Kim, NP
Maya R.
Laser facial fit
Consent
Check
Elena V.
Prefers mornings
Quiet hours
Check
Leah P.
Recent offer
Cooldown
Check
Offer ready
Maya R. clears clinic rules.
3. Match eligible patients
Density matches patients by service, provider, timing, eligibility, visit history, and clinic rules.
Match
Best matched patient
Opening
Laser facial
Tara Kim, NP
Elena V.
Recent outreach
Candidate
Maya R.
Laser facial fit
Candidate
Avery L.
Provider mismatch
Candidate
Auditable receipt
Checked
0
Passed
-
Contacted
-
Checking candidates
Comparing fit for this opening.
Service match
Provider fit
Urgent opening
No recent outreach
4. Sequence outreach
Density reaches patients in the right order, stops when the slot is filled, and avoids creating front-desk chaos.
Sequence
Offers advance in order
Maya R.
First offer
Active
Elena V.
Next in line
Waiting
Avery L.
Still waiting
Waiting
2:00 Laser facial
Offer sent to Maya R.
Holding the slot briefly.
5. Recover the booking
Patients claim or request the slot through a controlled flow that keeps the clinic in control.
Recover
Claim or request the right slot
Patient flow
Maya R. claims 2:00
Eligibility and clinic rules stay attached to the request.
Routed through clinic-approved booking path
Acuity slot
HeldLaser facial
Maya R.
Tara Kim, NP
6. Attribute the recovered time
Density counts only clean, attributable fills so the clinic pays for recovered provider time, not software access.
Attribute
Count only clean fills
Filled slot
AttributedLaser facial
Maya R.
Tara Kim, NP
Review window
Demand pools
One Acuity calendar. Multiple demand pools.
Density starts with late-open recovery, then expands into the patient demand your clinic already has.
Late-open recovery
Available now
Fill cancellations, reschedules, and short-notice openings from patients who are most likely to book.
Waitlist
Available now
Work patients already waiting for a better time, specific provider, or sooner appointment.
Recall
Up next
Bring due patients back when the calendar has room: tox, facials, laser, wellness, weight-loss, and other recurring treatments.
Reactivation
Up next
Re-engage lapsed patients who match open capacity and have not booked in months.
Packages
Coming soon
Pull unfinished package patients into open slots so prepaid visits turn into completed care.
Memberships
Coming soon
Help members use recurring benefits by matching due visits with available provider time.
Why Density
Not a waitlist. Not a CRM. A calendar-density operator.
Waitlists store demand
A normal waitlist remembers who wants in. Density actively works open provider time until the slot is filled.
CRMs send campaigns
A CRM messages a segment. Density starts with an open slot and finds the right patient to fill it.
Front desk teams chase manually
Staff can text patients one by one. Density runs the matching, sequencing, and stopping loop automatically.
Density is slot-driven, not blast-driven.
Pricing
You pay for filled time, not software access.
No monthly software fee. No seat fees. You pay only when Density helps turn open provider time into a booked visit, with spend capped per location.
Pay only when open time gets booked
No monthly software fee
$3,000 monthly spend cap
Lower cost as more booked time gets recovered
As more booked time gets recovered, your rate per 30m unit drops.
0-30 30m units
$25
/ 30m
30-75 30m units
$18
/ 30m
75+ 30m units
$12
/ 30m
Usage is rounded to the nearest 5 minutes.
What a 50-minute recovered booked visit costs
Booked
50 minutes
Usage
1.67 x 30m
Tier 1 charge
$41.75
Tier 2 charge
$30.06
You are billed only when Density helps fill open time.
Auto-replenish keeps Density running so open provider time does not sit idle.
Choose your starting credit pack
Choose how much you want to spend so Density can keep filling open time automatically. Signature is the most common starting point.
Essential
10 30m units
$250
Signature
25 30m units
$625
Premier
50 30m units
$1,250
Performance-aligned pricing for recovered provider time. Predictable cap. No monthly software fee.
Go live
Go live in three steps.
Choose your starting credit pack
You decide how much to spend. Start Density without committing to a monthly software fee.
Turn on auto-replenish
Keep Density running so open provider time can become booked instead of sitting idle.
Connect Acuity
Density works from your Acuity calendar to detect open time without replacing your scheduler.
FAQ
Questions clinics ask before they start.
Next step
Ready to keep your Acuity calendar packed?
Start with late-open Acuity recovery and waitlist fills, then expand into additional demand pools as they come online.
No monthly software fee. No seat fees. Monthly spend capped at $3,000 per location.