FOR CLINICS RUNNING ON ACUITY

Acuity fills from the waitlist. Density fills from the whole practice.

When time opens, Density finds the best patients to fill it — from recent cancellations, recall, lapsed patients, unused packages, memberships, and the waitlist — then handles the outreach until the slot is booked.

Fill open timeWhy not Acuity’s waitlist?

Built for cash-pay med spas

Works with Acuity

Pay only when time is filled

12:30

Follow-up

Elena V.

S. Malik, RN

Confirmed
2:30

Laser facial

Avery L.

Tara Kim, NP

Confirmed
4:00

Injectable consult

Leah P.

Nina Carter, PA

Confirmed
Density

Text me when an earlier slot is available

WHY NOT ACUITY’S WAITLIST?

Your waitlist is one pool. Density works the whole practice.

Acuity helps when someone already joined the waitlist. Density works the rest of the practice too — recent cancellations, recall, lapsed patients, unused packages, memberships, and the waitlist — so open provider time is not limited to one source of demand.

Waitlist

Patients who already asked for a better time. Acuity can help here.

Recent cancellations

Patients who had intent but fell off the schedule.

Recall

Patients due for recurring services but not booked.

Lapsed patients

Known patients who have not returned in months.

Unused packages

Prepaid visits sitting unused while time is open.

Memberships

Members with due benefits and no future appointment.

Density starts with the open slot, then chooses which pool should fill it.

Free Acuity Leakage Scan

Find visible leakage before you activate.

Paste your public Acuity scheduling page. os8 estimates open-capacity leakage, urgent 72-hour gaps, and the modeled portion Density could autofill first.

No Acuity login · No patient data · No messages sent · No card

How Density works

How Density packs the calendar.

Density works each open Acuity slot through the same recovery loop: detect the opening, choose the right patient source, match eligible patients, sequence outreach, recover the booking, and attribute the fill.

Why it is different

Density only wins when open time gets filled.

You pay only when Density helps turn an open slot into a booked visit. That keeps recovery focused on fewer empty provider hours, smarter outreach, and more booked time from the Acuity calendar you already use.

1. Detect open provider time

Density watches for open Acuity time from cancellations, reschedules, new availability, or underfilled days.

Detect

Cancellation

12:00
1:00
2:00
Laser facialCanceled
3:00
Injectable consultLeah P.
4:00

Opening detected

2:00 Laser facialTara Kim, NP

2. Choose the patient source

Density chooses which demand pool to work first: waitlist, recall, lapsed patients, packages, or memberships.

Choose source

Best patient pool for this opening

Opening

2:00 Laser facial

Tara Kim, NP

Chosen source

Recall

Best fit for this opening

Possible sources

Waitlist

3 eligible

Recent cancellations

4 eligible

Recall

18 eligible

Lapsed patients

9 eligible

Packages

2 eligible

3. Match eligible patients

Density filters by service, provider, timing, eligibility, visit history, consent, cooldowns, and clinic rules.

Match

Best matched patient

Opening

2:00

Laser facial

Tara Kim, NP

Elena V.

Recent outreach

Candidate

Maya R.

Laser facial fit

Candidate

Avery L.

Provider mismatch

Candidate

Auditable receipt

Checked

0

Passed

-

Contacted

-

Checking candidates

Comparing fit for this opening.

Service match

Provider fit

Urgent opening

No recent outreach

4. Sequence outreach

Density contacts eligible patients in order, pauses on responses, stops when the slot is filled, and avoids front-desk chaos.

Sequence

Offers advance in order

Maya R.

First offer

Active

Elena V.

Next in line

Waiting

Avery L.

Still waiting

Waiting

2:00 Laser facial

Offer sent to Maya R.

Holding the slot briefly.

5. Recover the booking

Patients accept or request the slot through a controlled flow that keeps eligibility, rules, and clinic approval attached.

Recover

Accept or request the right slot

Patient flow

Maya R. requests 2:00

Eligibility and clinic rules stay attached to the request.

Routed through clinic-approved booking path

Acuity slot

Held
2:00

Laser facial

Maya R.

Tara Kim, NP

6. Attribute the fill

Density records which opening, patient source, outreach sequence, and booking event produced the recovered visit, so billing only applies when open time is actually filled.

Attribute

Count only clean fills

Filled slot

Attributed
2:00

Laser facial

Maya R.

Tara Kim, NP

Review window

Offer token
Service match
Time match
Provider match
Not canceled
Not rescheduled
No no-show flag
Billable

WHY DENSITY

Slot-driven, not blast-driven.

Most tools start with a list of people to message. Density starts with unused provider time. For each open Acuity slot, it decides which patient source should be worked, sequences outreach, and stops when the slot is booked.

Acuity’s waitlist

Works people who already raised their hand.

Useful when the right patient has joined the waitlist. But the waitlist is only one source of demand. Density also works recent cancellations, recall, lapsed patients, unused packages, and memberships.

CRM campaigns

Start with an audience.

Useful for newsletters, promos, and broad reactivation. But campaigns are list-first. Density is slot-first: no open time, no outreach.

Front desk follow-up

Depends on manual chasing.

Staff can notice a gap, decide who fits, text patients, track replies, and stop once booked. Density runs that matching, sequencing, and stopping loop automatically.

Density

Works the opening.

Density starts with the available time, finds the right patient source, contacts eligible patients in order, suppresses unnecessary outreach, and stops when the slot is filled.

Acuity manages the schedule. Density works the empty space.

Demand pools

One Acuity calendar. Every source of fillable demand.

Density maps the demand your clinic already has, then works the right source for every open Acuity slot.

Waiting demand

Patients already showing interest.

Waitlist

Patients waiting for a better time, provider, or sooner appointment.

Inquiry, no booking

Patients who showed interest but never booked.

Broken intent

Patients who tried to schedule, visit, or convert but fell off.

Recent cancellations

Patients who canceled, rescheduled too far out, or left a gap behind.

Canceled, no future booking

Patients who canceled or no-showed and now have no upcoming visit.

Consults, no treatment

Patients who completed a consult but did not convert.

Due care

Patients who should be back.

Recall

Patients due for recurring services or follow-ups.

Lapsed patients

Known patients who match open capacity but have not booked in months.

Unbooked treatment plans

Patients who received a recommendation but never booked the next step.

Committed value

Patients with paid, credited, or entitled demand.

Unused packages

Prepaid visits that have not turned into completed care.

Memberships

Members with due benefits and no future appointment.

Credits / balances

Stored value, credits, or banked funds that can turn into visits.

Pricing

You pay for filled time, not software access.

No monthly software fee. No seat fees. You pay only when Density helps turn open provider time into a booked visit.

Pay only when open time gets booked

No monthly software fee

No charge for unfilled outreach

You set the refill rules

Rate drops as Density recovers more time

As Density recovers more booked time in a month, your rate per 30-minute unit drops.

0-30 30-min units

$25

/ 30-min

30-75 30-min units

$18

/ 30-min

75+ 30-min units

$12

/ 30-min

Usage is rounded to the nearest 5 minutes.

EXAMPLE: 50-MINUTE RECOVERED VISIT

Rate tier

Cost

50 minutes

1.67 × 30-min units

At $25 / 30-min

$41.75

At $18 / 30-min

$30.06

At $12 / 30-min

$20.04

You are billed only when Density helps fill open time.

Auto-refills when units run low.

Choose your starting 30-min units

Start with the amount of recovered time you want Density ready to fill. When units run low, Density refills automatically based on your settings so valuable openings do not sit idle.

Essential

10 x 30-min units

5 hours of recovered time

$250

Recommended

Signature

25 x 30-min units

12.5 hours of recovered time

$625

Premier

55 x 30-min units

27.5 hours of recovered time

$1,200

Request access

Performance-aligned pricing for recovered provider time. Predictable cap. No monthly software fee.

Go live

Go live in three steps.

01

Set your fill budget

Choose the starting filled-time credit Density can use when it recovers open Acuity time.

02

Connect Acuity

Connect through setup so Density can detect open time, services, providers, and eligible demand sources.

03

Confirm rules and go live

Approve patient pools, outreach guardrails, and monthly cap. Density starts recovering open provider time.

FAQ

Questions clinics ask before they start.

Acuity’s waitlist is useful when the right patient has already joined the waitlist. Density goes further: it starts with open provider time and can work the rest of the practice too — recent cancellations, recall, lapsed patients, unused packages, memberships, and other configured demand sources.

No. Cancellations are one type of open time. Density also works reschedules, new availability, underfilled days, and other calendar gaps, then routes each opening to the patient source most likely to fill it.

Density is configured around the sources available in your Acuity and practice data. During onboarding, Density maps waitlist, recent cancellations, recall, lapsed patients, unused packages, memberships, credits or balances, and other usable sources, then activates the highest-confidence recovery flows first.

CRMs start with an audience. Density starts with an actual open slot. It only works patients who match the provider, service, timing, and recovery rules for that opening.

No. Density is slot-driven, not blast-driven. It contacts eligible patients in sequence, uses suppression rules and cooldowns, and stops when the opening is booked.

You pay only when Density helps turn open provider time into a booked visit. There is no monthly software fee, no seat fees, and no charge for unfilled outreach. Spend is capped per location.

Auto-refill keeps 30-min units available when Density is recovering open time, but it does not remove billing controls. During the pilot, each location has a $3,000/month safety limit.

No. Acuity remains your scheduler and source of truth for the calendar. Density works on top of Acuity to detect open time and recover bookings.

You request access, set your starting fill budget, and connect Acuity through the setup path. Density maps your providers, services, openings, patient sources, and recovery rules before outreach starts.

If HIPAA applies to your practice, the Business Associate Agreement is included during onboarding before covered data is used. If HIPAA does not apply, a BAA may not be required.

NEXT STEP

Fill Acuity openings from the whole practice.

Density maps your calendar, patient sources, and recovery rules, then works open provider time until it is booked.

Request access

Pay only when Density helps fill open time. Monthly spend capped at $3,000 per location.