WAITING DEMAND
Acuity’s waitlist is one pool. Density works the whole practice.
Acuity can notify patients who already joined the waitlist when a matching spot opens. Density goes further: when time opens, it decides whether the waitlist is the right source — or whether the slot should be filled from cancellations, recall, lapsed patients, packages, memberships, or another configured pool.
Why Density
Use Acuity’s waitlist for patients already waiting. Use Density for the openings still left behind.
The waitlist is useful when the right patient already asked for a spot. Density starts with the open slot, then works the source most likely to fill it across the whole practice.
Waitlist is one input
Density can work waitlisted patients without treating the waitlist as the whole recovery system.
Slot-specific matching
Each opening is matched against service, provider, timing, eligibility, consent, patient fit, and clinic rules before outreach starts.
Beyond the queue
If the waitlist does not have the right fit, Density can work other configured sources such as cancellations, recall, lapsed patients, packages, and memberships.
WHO IT FITS
Good fit for clinics whose waitlist is useful but not enough.
If patients ask for earlier appointments but Acuity gaps still remain open, Density helps turn waitlist demand and other patient sources into specific booked visits.
Ready to recover open time?
Request access, or review filled-time pricing before activation.
Request accessFAQ
Questions clinics ask before they start.
Why not just use Acuity’s waitlist?
Use Acuity’s waitlist when the right patient already asked for that time. Use Density when open provider time should be worked across the whole practice, not only the waitlist.
Do I need an existing waitlist?
No. A waitlist helps, but it is only one source. Density can also work cancellations, recall, lapsed patients, packages, memberships, and other configured demand sources.
Does Density replace Acuity’s waitlist?
No. Acuity remains the scheduler. Density can work alongside Acuity’s waitlist and use the waitlist as one patient source.
Will Density contact everyone on the waitlist?
No. Density is slot-driven. It works eligible patients for a specific opening and stops when the slot is booked.
When do I pay?
No monthly software fee. No seat fees. No charge for unfilled outreach. You pay only when Density helps turn open provider time into a booked visit.
NEXT STEP
Ready to recover open Acuity time?
Density maps your calendar, patient sources, and recovery rules, then works each opening until it is booked.